Kirubel Girma

Technical support specialist · Las Vegas

Technical Support Specialist with 4 years of experience specializing in web-based troubleshooting and streamlining the user experience. Expert at optimizing product reliability and delivering technical support across omnichannel platforms.

  • Technical Troubleshooting & Diagnostics
  • Microsoft Office

Projects

Harris Lawn & Landscape Website

High-conversion, three-page responsive website for a local business, featuring services, pricing, and a contact form.

Problem: Small local service businesses need credible web presence fast, but generic templates feel cold and don’t meet service-area detail.

Solution: Designed the site with Next.js and Tailwind, wrote neighborhood-focused copy for Chicago ZIP 60619 so the business feels local and trustworthy, and structured content so updates happen in one place without rebuilding the whole site.

Impact: Delivers a local, trustworthy feel for nearby homeowners plus clear CTAs, testimonials, and a contact flow that opens a prefilled email draft.

Next.jsTypeScriptTailwind CSSJSON content

Proof

Screenshot of the Harris Lawn & Landscape live website

Company Sentiment Analyzer

Sentiment analysis tool using the OpenAI API and Google News RSS to quantify media coverage trends and visualize data for stakeholders.

Problem: Users can see trend data with Google Trends, but not the tone of recent headlines tied to a specific company.

Solution: Built a web app that fetches live headlines, filters relevance, and scores tone with short explanations plus charts to spot patterns over time.

Impact: Clear scores and explanations per headline, charts for trends over time, and export options so results are easy to save or print.

Next.jsTypeScriptTailwind CSSOpenAI APIGoogle News RSS

Proof

Screenshot of Company Sentiment Analyzer with a results dashboard with headline sentiment

HTML Accessibility Checker

Provides accessibility feedback on pasted HTML or a public page with targeted checks for a business's QA process.

Problem: Markup issues like missing alt text, weak link labels, and heading skips are easy to ship; dense WCAG docs don’t help people iterate quickly on a fragment or page.

Solution: Built a Next.js app that fetches website data and also accepts URLs to display accessibility issues along with potential suggestions for fixes.

Impact: Turns accessibility into an inspectable, explainable loop: see the issue, read why it matters, and get a concrete fix hint in one place.

Next.jsTypeScriptTailwind CSSDOMParser

Proof

Screenshot of HTML Accessibility Checker. User can fetch/paste UI and review analysis results

About

A bit about me

I enjoy untangling technical issues, improving reliability, and building clean, user-friendly products—especially in education and training. In my free time, I like learning new tools, gaming with friends, and staying up to date on current events.

Kirubel Girma profile photo

Experience

Work experience

Digital Media Developer · American Technical Publishers

Jan 2022 - Feb 2026

Orland Park, Illinois

  • Managed and diagnosed technical bugs via inbound calls and emails, utilizing domain expertise in eCommerce and technical support to implement a permanent solution to reduce support escalations.
  • Achieved a 95% first contact resolution rate by troubleshooting high-priority CMS bugs; leveraging modern web practices to resolve bugs and streamline the user interface for teachers and students in trades.
  • Coordinated cross-functionally via Notion to track and resolve integration of multimedia assets into content management systems.
  • Developed and updated technical documentation and internal knowledge base articles to improve team response times and uphold product best practices.
  • Leveraged Adobe Photoshop to create marketing materials that streamlined product demonstrations, leading to higher customer engagement.

Food Service Handler · Part-time · UC San Diego Housing Dining Hospitality

Oct 2016 - Apr 2018

La Jolla, California

  • Delivered efficient, high-quality service to hundreds of dining hall patrons daily, resolving order issues smoothly to ensure a positive customer experience.
  • Efficiently processed cash, credit, and digital transactions, consistently maintaining a balanced cash drawer with zero discrepancies.
  • Maintained strict adherence to health codes and operational standards, demonstrating strong attention to detail.

Education

Education

University of California, San Diego

Cognitive Science in Human Computer Interaction

Sep 2016 - Jun 2020 · San Diego

Open to front-end and technical support-focused opportunities.